Web Sites - Accessibility & Assistance for Users

USER SERVICES Web Operations - Accessibility and Assistance for Users Compliance with Section 508 If the organization is a federal agency or receives federal funding, it is required to cocomply with the Rehabilitation Act Amendments of 1998. The law strengthens section 508 of the Rehabilitation Act to require access to electronic and information technology provided by the Federal government. The law applies to all Federal agencies (or the recipients of federal funds) when they develop, procure, maintain, or use electronic and information technology. The web site operators must ensure that this technology is accessible to employees and members of the public with disabilities to the extent it does not pose an "undue burden." [See the Resource Link for the Section 508 Electronic and Information Technology Accessibility Standards.] Many web site operators who are not bound by the standard choose to comply. Practical Suggestions for Users After developing policies to cover the operation of an exchange web site, it will be helpful to develop some practical suggestions for users, both buyers and sellers. This document should be written in simple, straightforward language and should provide information about usability, security, and shipping. User helps may take the form of explanations, or they may be presented in the common Frequently Asked Questions (FAQ) format. An example of each is attached. References W3C Accessibility Initiative, How People with Disabilities Use the Web,


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This work is supported under a five-year cooperative agreement # H235V060016 awarded by the U.S. Department of Education, Office of Special Education and Rehabilitative Services, and is administered by the Pass It On Center of the Georgia Department of Labor – Tools for Life.  However, the contents of this publication do not necessarily represent the policy or opinions of the Department of Education, or the Georgia Department of Labor, and you should not assume endorsements of this document by the Federal government or the Georgia Department of Labor.


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The file web site - faq as user helps.doc has been archived. Please contact the Pass It On Center if you would like access to it. 0.03 MB

Other Information

Title: Web Sites - Accessibility & Assistance for Users
Module: User Services
Author: Trish Redmon
Audience: Implementer
Sub Title:
Organization Source: Pass It on Center
Last Reviewed: 07-12-2010 9:17 AM