Article

AT Device Delivery

USER SERVICES     Delivery     The AT reutilization organization must decide whether delivery of devices is among the services to be offered. While the service could be quite helpful, it presents several issues.     Service Levels      How frequently can delivery services be scheduled? How large will the geographic delivery area be?     Cost     The organization will have to purchase or lease vehicles suitable for transporting the devices. In addition to the cost of the vehicle, ownership or leasing comes with the additional expenses of maintenance, licensing, insurance, parking, and staff to operate the vehicle.      An alternative to vehicle ownership might be partnering with a business that owns appropriate delivery vehicles and is willing to support the nonprofit AT organization with part-time delivery services. A durable medical equipment provider would be ideal, if a good working relationship can be established. There may be churches, delivery businesses or furniture stores in the area that would partner with the AT organization to deliver devices. This option would result in significant savings.     Liability     Ownership of vehicles comes with inherent risk in the operation of the vehicle, which can be partially mitigated with appropriate insurance.     Staffing     The job description for the driver should specify type of license required, and probably should require permission to check the driving record (if not the entire criminal record) of the prospective driver. The driver represents more than a potential liability on the road. This individual will be entering the homes of users.      Drivers should meet the licensing requirements set by the state for operation of the particular type of vehicle, and retention of the job should be contingent on maintaining the license and a good driving record.     Safety Practices     Drivers should be trained in OSHA-mandated safety practices for the lifting and handling of heavy objects and any special substances (such as gases) that may be transported. Drivers should be provided with appropriate lifting harnesses, ramps, lifts or other safety devices to minimize the possibility of injury.     Record Keeping     If delivery services are provided, the use of the vehicle should be tracked. A simple mileage and maintenance log book in each vehicle will suffice for tracking miles of use and maintenance intervals. Pick up and delivery forms should be designed to capture user acknowledgement of receipt of the device. See the attached document for an example.

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DISCLAIMER

This work is supported under a five-year cooperative agreement # H235V060016 awarded by the U.S. Department of Education, Office of Special Education and Rehabilitative Services, and is administered by the Pass It On Center of the Georgia Department of Labor – Tools for Life.  However, the contents of this publication do not necessarily represent the policy or opinions of the Department of Education, or the Georgia Department of Labor, and you should not assume endorsements of this document by the Federal government or the Georgia Department of Labor.

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Title: AT Device Delivery
Module: User Services
Author: Trish Redmon
Audience: Implementer
Sub Title:
Procedure:
Organization Source: Pass It On Center
Last Reviewed: 10-25-2009 6:40 PM