Article

Checklist - User Services Staff Training

 

 

USER SERVICES

 

Checklist – User Services Training   

 

 

Define required training and frequency, then develop or identify sources of staff training for:

 

ü      Intake

ü      User records creation and maintenance

ü      Matching user to appropriate AT

ü      User instruction in device use (technical assistance)

ü      Web site operations

ü      Delivery/Pickup of equipment

ü      User follow-up

 

Suggested Documentation

Policies

Procedures

Workflow

Prior education, training or specific credentials required

Specify for each position in hiring job description

[HR should verify]

HR verifies education and credentials during hiring process, maintains log of required updates

After-hire staff training, OJT, training leave and reimbursement

Specify for each position skills that may be required within given time period; whether OJT will be provided or from external source; list approved sources of external training; document procedures for reimbursement

Document process for acquiring internal or external training and reimbursement (if applicable)

What volunteers are permitted, not permitted to do

Approval process for volunteer to perform tasks

Document forms, approval process

Consequences for failure to acquire or maintain required levels of training or credentials

When, how policy is communicated to employee

Document process for ensuring maintenance of credentials, notice that continuing education is required

Process for imposing consequences

 

 

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DISCLAIMER

This work is supported under a five-year cooperative agreement # H235V060016 awarded by the U.S. Department of Education, Office of Special Education and Rehabilitative Services, and is administered by the Pass It On Center of the Georgia Department of Labor – Tools for Life.  However, the contents of this publication do not necessarily represent the policy or opinions of the Department of Education, or the Georgia Department of Labor, and you should not assume endorsements of this document by the Federal government or the Georgia Department of Labor.

 

 

 

 

 

 

 

 

Attachments

Other Information

Title: Checklist - User Services Staff Training
Module: User Services
Author: Trish Redmon
Audience: Administrator
Sub Title: Policies and Procedures
Procedure:
Organization Source: Pass It On Center
Last Reviewed: 10-25-2009 6:59 PM