Article

Equipment Web Sites - Policies and Procedures

User Services: Equipment Web Sites

Policies and Procedures Needed

 

Policies

Procedures

Type of process supported – classified ad sale or exchange

Documentation of site design, functionality

User procedures – “how to”

Support procedures: ISP, site administrator contacts

Accessibility

Document standards and requirements

Document method of compliance

Explain functionality on site

Liability limitations

Disclaimer or limitation of liability

User agreement

User privacy

Post policy on site

Acceptable listings: prohibited and discouraged items

Devise page to inform users

Specify consequences for violation

Fee schedule, if any

Formulate and post

Complaint handling

Devise procedure explaining to submit and post

Training in complaint handling

User assistance

Devise alternatives

Train “Help” providers

 

INTERNET LINK WARNING

Please note that by selecting an Internet link you will be directed to an external site, and the Pass It on Center does not control the content of the site.

 

DISCLAIMER

This work is supported under a five-year cooperative agreement # H235V060016 awarded by the U.S. Department of Education, Office of Special Education and Rehabilitative Services, and is administered by the Pass It On Center of the Georgia Department of Labor – Tools for Life.  However, the contents of this publication do not necessarily represent the policy or opinions of the Department of Education, or the Georgia Department of Labor, and you should not assume endorsements of this document by the Federal government or the Georgia Department of Labor.

 

 

Attachments

Other Information

Title: Equipment Web Sites - Policies and Procedures
Module: User Services
Author: Trish Redmon
Audience: Administrator
Sub Title:
Procedure: Needed policies and procedures
Organization Source: Pass It On Center
Last Reviewed: 10-25-2009 7:15 PM