"A CLOSER LOOK AT FEES

AND THE FUNDING MIX" WEBINAR

~ APRIL 24, 2012 ~



LIZ PERSAUD: Good afternoon, everyone.

This is Liz Persaud with the Pass It On Center.

And looking at the time, I've got 2 o'clock p.m.

eastern, so we're going to go ahead and get started.

Just so you know, this webinar runs from 2 o'clock

p.m. to 3:30 p.m. eastern standard time, which is one and a

half hours. And we've got a lot of information to share

with you all today, a lot of wonderful information to share

with you all today, and a lot of great speakers

strategically placed all over the country. So we're going

to go ahead and get started.

So welcome, everyone. We've got a very exciting

webinar today titled "A Closer Look at Fees and the Funding

Mix."

And it looks like we've got a great mix of folks

all over the country joining us today. And a few folks are

going to continue signing on here in just a few minutes.

So I want to say welcome and thanks so much for

joining us today. We truly know that everyone is very

busy. You all are doing wonderful work with your programs

across the country. And we do know that time is precious,

and so we truly appreciate you taking time out of your busy

schedules to be with us today with the webinar.

So with that being said, before we jump into the

content of our webinar today, I'd like to do a very quick

run-through of the system so all of you are familiar with

it, if you would like to interact with us throughout the

webinar.

Over on the right-hand side, you should see a

public-chat area. For the past couple of minutes, we've

been interacting with folks, telling you about a few

resources, saying hello, doing sound checks.

That's a great way to interact with us if you would

just like to type in a question or type in a comment. I

believe Trish is typing in a comment now to give an example

for you.

But under the public-chat area, there's a blank

white box. And you can just simply type in your question

or comment there. And you see Trish typed in right there.

And then you're going to hit "Enter." And again, that's a

great way to interact with us.

If you do have a headset and microphone and you

wish to speak with us throughout the webinar, we'll also

release the mic at a few times to ask if anyone has

questions. And we can certainly do that at the end of our

time together today as well.

What you're going to do is hold down the "Control"

key on your keyboard. And you're going to speak as you're

holding down the "Control" key. When you release the

"Control" key, that releases the mic, and that allows us to

take control of the mic again and to also interact with

you, answer your question, and to comment on any of your

comments that you had.

So again, if you have a headset and mic, you're

going to click the "Control" key, and then you'll let go --

you'll hold down the "Control" key as you're talking; let

go when you're finished; and then we can answer your

question and interact with you.

In the middle of the screen, hopefully in the big

block, you can actually see the Pass It On Center page, the

first page of the presentation. It says "A Closer Look at

Fees and the Funding Mix. Carolyn Phillips and Liz

Persaud, moderators of the Pass It On Center," and it has

our website.

That should be the first thing that you see. And

I'll be flipping through the presentation. If you don't

see it, feel free to let me know.

What you can do, over on the left-hand side of your

screen, there are two green arrows that circle each other.

That's the refresh button. So if you take a look over on

the left-hand side, it's two green arrows. You can click

that throughout the presentation. I will be doing the same

thing as well. And that will refresh the screen, and

hopefully you'll able to see it.

And again, if you have any difficultly with that,

refresh or just type in the box and just let me know, and

I'll refresh as well.

If any of you are looking to adjust any

accessibility features, on the left-hand side under the

main menu, if you click on "Options," click

"Accessibility," there are various different settings that

you can configure to suit your needs. So feel free to do

that throughout the webinar.

Also, if you're having any difficulty with mic --

microphone and speakers and you want to work on those

settings, over on the left-hand side under "File," you can

click on "Microphone Settings" and "Speaker Settings" and

adjust your sound audio as well.

I think that's everything that we need to know for

the housekeeping of the webinar. So with that being said,

we'll go ahead and jump into the content today.

So as I mentioned earlier, today's webinar is

focused on "A Closer Look at Fees and the Funding Mix."

Did want to let everyone know that, unfortunately,

Carolyn Phillips is not with me today. But just wanted to

let you all know that. So I'll be moderating along with

Trish Redmon with the Pass It On Center.

And we also wanted to let you know that we have

credits available for this webinar. You all definitely

gave us that feedback on the evaluation and let us know

that it would be great for you to have credits. And so we

listened to you, and we offer credits during our webinars.

So we offer CEUs and CRCs.

For CEUs what you would do is visit the AAC

Institute, which is aacinstitute.org, to obtain your

certificate. It's very simple. You just go to the

website, click on the CEU tab, and you're going to scroll

through the list to find this title of this webinar under

the Pass It On Center section.

If you have any difficulty, you can always let me

know. But this is also the contact for the AAC Institute

CEUs, and that's Morgan Ball. And her website is there as

well. So feel free to contact myself or Morgan.

If you're interested in CRCs, this webinar is

approved for 1.5 credits. And in order to receive your

verification form when the webinar is finished, just send

me an e-mail. It's liz@passitoncenter. And then I will go

ahead and send you your verification form. You'll follow

the instructions there to obtain your credits.

At the end of this webinar, we have a very, very

brief evaluation that we offer through SurveyMonkey. So we

do ask that, at the end of the webinar, just take a few

moments -- it should take you less than five minutes -- to

answer a few questions about the webinar.

It really does help us structure our future

webinars for you. There is a section that we ask all of

you to tell us what are some of the topics that you're

interested in learning about and hearing about; who are the

partners from around the country that you would like to

hear speak to learn more about their program, different

models that you can replicate.

So we definitely listen to you. We have a whole

list for the Pass It On Center webinars that we're posting

on the website. And we've listened to all of you when it

comes to our webinar schedule for 2012. So we definitely

encourage you all and definitely appreciate if you would

take a few moments to fill out the evaluation at the end.

So jumping into the webinar today, there are three

learning objectives that we have up here and some things

that you'll be able to acquire the knowledge and the skills

once this webinar is finished.

You'll be able to explore resources to coordinate

an annual fundraising event. Also you'll be able to

identify two ways that your program -- if you're interested

in learning -- how you can provide fees for service and how

that can benefit your AT reuse program. And then we're

going to also share how you can learn how to access

resources and tools to help with funding and sustainability

of your AT reuse program.

So today's webinar, "A Closer Look at the Fees and

Funding Mix," is broken down into two parts. The first

part is going to focus on annual fundraising events that

have been successful for various programs year after year.

The first program is IPAT in North Dakota, and they

have a great program, but it's Pedaling for Possibilities,

their fundraising event.

After that, FODAC, Friends of Disabled Adults and

Children, here in Atlanta, Georgia, is going to be talking

about their Run, Walk, and Roll and a few other of their

annual fundraising events.

And then The R.E.A.L. Project in Alabama, JonJam,

will be sharing some information about JonJam and how

successful that is.

Part two is going to be focused on a

fee-for-service models. And we've got Cathy Valdez from

Project MEND in Texas and then also Paraquad Independent

Living Center in St. Louis, Missouri.

Just want to say thank you -- special thanks to our

speakers and other contributors for today's webinar. As I

said, we've got a ton of speakers on and a lot of great

information, so I'm really glad all of you can be with us

today.

Today's guest speakers are Christy Clark with

Friends of Disabled Adults and Children; Cathy Valdez with

Project MEND in Texas; and as I mentioned earlier, Lindsey

Bean-Kampwerth with Paraquad.

We also have contributors: Judie Lee with IPAT in

North Dakota. I'm actually going to be speaking on behalf

of Judie Lee and talking about their Pedaling for

Possibilities fundraiser. Unfortunately, Judie could not

be available for today's webinar. She was extremely bummed

about that but definitely was excited that we were going to

be sharing information about their fundraiser.

And then Trish Redmon with the Pass It On Center is

going to be speaking on behalf of Jon Lee and The R.E.A.L.

Project. She actually had the opportunity to speak with

Jon earlier last week just to talk a little bit more about

the JonJam and what that was all about so we could share

resources with you. So Trish is going to be sharing that

aspect of it.

And again, just a special thanks to all of our

speakers and contributors for making today's webinar a

possibility.

So up here, the next slide, hopefully all of y'all

can see that. It's a screen shot of the Pass It On Center

website. I think most of you on this webinar are very

familiar with it. If not, we definitely encourage you to

visit the website. It's www.passitoncenter.org.

A lot of great information up on the website.

Across the top you can access various different resources,

things like our knowledge base, our webinar schedule, reuse

locations, and our page and our initiatives on emergency

management.

We do a lot with social media. A lot of great

information on our website and different ways to access

those resources, so definitely encourage y'all to visit our

website, play around. Let us know if you have any

questions. But definitely a lot of great resources you can

access on our website, the Pass It On Center.

This here, the next slide here -- hopefully, again,

y'all can see that -- is the Pass It On Center knowledge

base. This is just the home page of the knowledge base.

Very easy to access.

And I just want to say thank you to Trish Redmon

for being the leader for our team when it comes to building

this knowledge base and also maintaining it and just

helping us to keep all of these wonderful articles going

and flowing here.

And also thank you to all of the contributors all

over the country in existing reuse programs. If it weren't

for you, we wouldn't have all these great resources and

models inside of the knowledge base that other people can

access.

So the knowledge base is very easy -- a very easy

tool that you can access. Over on the left-hand side is

the search box. Anything that you're interested in, you

can type in there, click "search," and it will pop up.

Anything pertaining to AT reuse programs, that is.

Over on the left-hand side there are a number of

different modules that are listed. And we have those

broken out which directly relate to our IQATR, which is our

Indicators of Quality for AT Reuse Programs, for different

categories like emergency preparedness, finance, program

operation, user services, a lot of different things.

In the middle, there's a box that says "New to the

Knowledge Base." Every time we post something on the

knowledge base, it pops up in that box. That's a

convenient way for you to -- for example, today's

information that we're going to be sharing on the webinar,

we have a lot of great resources, a lot of great forms.

And if you see the first link, that's "A Closer Look at

Fees and the Funding Mix." So it's right there. You don't

have to do a lot of hunting, and it's all loaded there in

the knowledge base. So that's the home page of the Pass It

On Center knowledge base.

This next page, I just wanted to give an example.

I typed "fundraising" into the site search box, and these

are the different things that popped up just with the one

word "fundraising." That wasn't a combination of words.

So a lot of different great things that you can access here

in the knowledge base.

And then I just wanted to give a screen shot of

this article that we have in here. This falls under

sustainability. And this talks about diversifying sources

of income -- diversifying your sources of income for your

AT reuse program.

And that's what we're going to be talking about

today are the different ways that you can bring income into

your program for sustainability. So this is a great way to

kind of kick start that and to take a look at that article

when you have a few moments.

So with that being said, we definitely encourage

y'all to take some time afterwards, visit with the

knowledge base and delve into some of those articles and

resources in the knowledge base.

I'm going to take just a few moments and speak on

behalf of Judie Lee with North Dakota IPAT's program, the

AT program up there in North Dakota. And their annual

fundraising event is called Pedaling for Possibilities.

Pedaling for Possibilities is sponsored by North

Dakota's Interagency Program For Assistive Technology. And

they call it IPAT for short. In 2011, Pedaling for

Possibilities started, so they're only in their second year

this year, and they're getting ready to plan for 2013.

Pedaling for Possibilities, or P4P, is an annual

fundraising event to help people with disabilities and

those experiencing the effects of aging purchase assistive

technology devices and services in North Dakota.

This here is a screen shot of the Pedaling for

Possibilities website. You can get this very easily if you

visit the IPAT website. It's over on the left-hand side.

But this just gives a very brief explanation of the

annual event, the date. And then over on the left-hand

side, information on how you can access the application,

sponsorship, learn more about the bike teams, and to also

learn more about previous Pedaling for Possibilities and

other fundraising events that IPAT has coordinated.

So some background information, as I was talking to

you, Judie Lee in North Dakota, she was -- I asked her the

question of the background information or how did they get

to the point of thinking about Pedaling for Possibilities

and what that would really look like in their community.

And she was sharing with me that many AT programs

do not have overarching agencies and that they are

standalone nonprofits and that they have a difficult time

finding funding.

And she said that they also work a lot with seniors

in their community that have a really difficult time

finding and funding daily living devices and other

assistive technologies.

Alongside of that, Judie also explained that there

are a lot of middle-aged individuals in the community that

have various disabilities, for example, multiple sclerosis,

that have a difficult time with funding and also toggling

those resources that they often find fall into that funding

gap or that black hole, if you will, of not being able to

afford AT but not necessarily able to qualify for certain

types of funding resources out there. And they wanted

another resource to fund computers.

They also -- a lot of the AT act programs are

familiar with last-resort funds. And this is something

that they wanted to help to establish and to put those

monies into a last-resort fund in that the money that is

brought in from IPAT's Pedaling for Possibilities towards

the last-resort funds do not supplement vocational

rehabilitation or public school funding.

So the planning process, when I asked Judie about

that, she kind of laughed a little bit and said that they

basically jumped off the cliff. And she said that IPAT

contributed very little funds for this event, which I

thought was really interesting and also very exciting. She

said it was all about the sponsorships.

They were able to connect with another community

foundation that donated $5,000 as start-up funds. So

again, IPAT contributed very little amount of funding to

the start-up of this program. It was the other community

foundation that donated the start-up funds.

They were lucky enough to connect with an event

planner that they knew through connections in their

community that waived her fees and pitched in to do a bulk

of the organizing and marketing. So that really helped to

alleviate their staff time so they weren't taken away too

much from the everyday operations of the IPAT program to

plan this event.

So planning. They definitely had policies and

procedures in place. Judie has been very willing to

contribute information to the Pass It On Center knowledge

base. So know that you can click on the knowledge base and

access a lot of the materials that they utilized for

Pedaling for Possibilities.

They are working on revising their policies and

procedures for the 2013 Pedaling for Possibilities event

and says that they'll be available within the next month.

And once they are available, she's going to give them to

us, and we'll get that up there in the knowledge base for

all of y'all to utilize.

They do have an application process for folks to

sign in and to apply for getting funding for assistive

technology. And so with that being said, they do have a

review committee that consists of a banker; they've got

community members representing people with disabilities and

various different disabilities; they've got IPAT staff on

there and AT specialists and an advisory council member.

And up here I've got the screen shot of the

Pedaling for Possibilities application. This here is just

the contact information. And as Trish said, these are in

the knowledge base, so I'll go through these pretty

quickly.

So some basic information. Here's the other part.

It asks about the background information. A little bit

more information on the disability and how they are

interested in using the devices and what types of devices

and services they're hoping to receive funding for.

And this I thought was really great. It was an

example page of how to fill out the application

instructions. So it gives examples of each of the

questions, which is really helpful for a lot of folks that

they're serving.

Again, just some more examples.

So Pedaling for Possibilities. In 2011, the way it

worked out is they had nine teams of ten riders each who

pedaled a total of 1,129 miles. And it says that that's

all the way across North Dakota and back.

So in 2012, the number actually bumped up, and it

turned out to be 12 teams of ten riders each who rode for

25 minutes.

Again, they were very fortunate to have a lot of

sponsorship opportunities that donated prizes, in-kind

services and a lot of money to defray their out-of-pocket

expenses.

And so here is just the picture of some of the

teams getting warmed up and ready to go.

So they did a lot of soliciting in the community

and just kind of really relied on networking and some of

the relationships that they had. A local DJ and a number

of MCs donated their time and equipment.

And the picture on the right is a bunch of folks

Pedaling for Possibilities, biking; and there's some

spectators standing around; and there's an MC who's got the

microphone who's trying -- looks like trying to get a

comment from her, but she's turning her head the other way.

So IPAT's regular printer donated their services to

create flyers. So again, Judie said that they just went to

their regular printer and said, "Hey, we give you business.

How about helping us out with a fundraiser?"

The local bankers raised community awareness and

held contests amongst their employees within the bank. So

a lot of different ways that they raised money amongst each

other and had a lot of competing teams within the bank, as

well, too. So she said that was a really great, exciting

way to get the community involved.

Local health providers participated and raised

funds. Again, just like the bankers, she said local

Realtors competed against each other, which was a great

healthy competition.

And Judie did say that they didn't contact other

nonprofits because that was really seen as their

competition. But, of course, everyone was invited. They

were just looking more for sponsorships.

And Trish asked a great question: "This is

pedaling indoors, right?"

Yes, Trish. You're absolutely right. This is

pedaling indoors because it's very cold in North Dakota in

February.

So here is just a screen shot of the form of the

sponsorship contract in 2012. And there's a photo there of

some other folks that are pedaling, as well, too, and

somebody cheering them on.

So these are just different examples that you could

follow for a sponsorship contract, different levels and

contract information. And again, just some more

information and ways to pay.

IPAT and Pedaling for Possibilities did set up a

PayPal account. So it was very easy to donate on their web

site. You just click the PayPal button, and it sends you

right there, and you're able to pay and get your receipt

that way.

So oftentimes, sometimes, it's who you know. A

university student organization actually sponsored the

auditorium, the gymnasium that they utilized for the event.

The spinners were already in place. They had no need to do

any prior setup. So everything was a go from the

beginning.

More sponsorships. She said that grocery stores

donated power bars and drinks for the spinners, that

restaurants donated gift cards for their door prizes and

their raffles. Even a hotel donated a pool party, which is

a really great, clever idea.

She said that each team raised a thousand dollars,

but their top fundraiser raised $3,000. And that person

actually created a worksheet to help others with

fundraising tips.

And this is just a screen shot of that sheet. And

again, this is in the knowledge base. But she's just

talking about how face-to-face contact makes a difference

and makes it a priority. Keep your contacts personal.

Here's some more tips on work site team fundraising

tips. They're having a brown bag lunch day. Everybody

brings their lunch into work, and the money that they would

normally spend they donated to Pedaling for Possibilities.

You could have a casual or denim day. Ask your

boss if you can dress down and that, in order to do so,

you've got to pay $5, and that goes towards your donation.

So a lot of great tips.

And here's a donation tracking form that IPAT set

up for folks to utilize. And again, in the knowledge base.

Just wanted to show what it looks like. So it's got your

name, your team name. Then you can keep track of your

donor, contact information, the amount that they donated,

credit information. So a great, easy, nice way to keep all

of that tracked and organized.

So marketing. One thing that Judie shared with me

that I thought was really neat is that, because they were

at the university and the space was donated, there were

lots of students that were around spectating. So a

journalism student from the university saw the event and

contacted Judie to find out more about it and said that he

wanted to write an article.

Well, it turned out he didn't know much about

assistive technology. So that actually raised awareness on

IPAT's other initiatives on what they were doing, raising

awareness on assistive technology.

That article is going to be placed on the website

in North Dakota in their community called Go Places, and

that's basically like a local social media website that

highlights community programs and cool, neat places to go

and visit. So they had a lot of great in-kind services

that really helped with marketing. So that's a great way

to get that information out there.

So in 2011, Pedaling for Possibilities raised

$20,000. And in 2012, they raised $22,000. Last year the

Pedaling for Possibilities funds purchased vision

equipment, hearing devices, vehicle modifications and

communication devices for eligible applicants.

So they were really able to spread that money

across the gamut of different devices that can be provided

for folks.

So that's the IPAT from a condensed version, the

Pedaling for Possibilities event.

Here's Judie Lee's information. She said it's okay

to get in touch with her. Give her a call. Send her an

e-mail. Visit the website to get more information. Again,

all of that's on the knowledge base as well too.

So I'm going to release the mic and pass it on to

Christy, who's going to talk about FODAC.

CHRISTY CLARK: Can y'all hear me? This is

Christy.

Hey, Liz.

Okay. So we actually have -- if you'll go to the

next slide, we have three of events that we do each year,

three annual events. They are all just a little bit

different in how you have to structure them. They are all

at Stone Mountain Park. One is outside, the Run, Walk, and

Roll. Of course, the Golf Classic is also outside. The

Breakfast With Santa is inside at the Marriott Evergreen

Resort.

I'm lucky enough to have stepped into these events.

They are -- they were already existing before I started

working at FODAC, so I got lucky in that respect.

And I'm sorry, Alma, you can't hear me very well.

I'm not sure why that is.

But if we can go to the next slide, I'll tell y'all

a little bit more about our upcoming event that will be on

May 5th.

Okay. The Walk and Roll that we do is -- it's the

best in a way because we have to make the lowest monetary

investment in it. Everything pretty much is donated. We

also -- because of the way it's structured, which I'll

explain in a minute -- we really have unlimited funding

sources, and we make the most money off of it. So all the

way around, it's just really the best net income.

The way we do that is because Stone Mountain

provides their space to any nonprofit for free. And that

means that this space, which is outside the Confederate

Hall Memorial Building, is where we do this. It's where

everybody parks to walk up the mountain. So people in

Atlanta are probably familiar with that area.

But the biggest thing, again, is that everything is

volunteered. They provide the food for us. The space is

free. We get sponsors. You know, as Liz mentioned for

IPAT, you get local people who donate door prizes, gift

cards, things like that.

We always have a clown, face painters, things like

that. And of course our staff and volunteers do all the

registration. So pretty much a low-cost event.

And if you'll go to the next slide, please.

Again, the donor pages, this is our favorite new

thing. I'm not sure how many of y'all might have heard of

this. Donor Perfect is a database. It's a fundraising

database, and it helps you keep up with all your

foundations and things like that.

We are able to set up pages for people because we

subscribe to Donor Perfect. It is free for our

participants to Run, Walk, and Roll. And we can set them

up, or they can set them up themselves.

But what this is is you do your own page. You can

personalize it with your own story, your own pictures. You

can send it out through Facebook and Twitter. You can

e-mail it to everybody. And the donors can remain

anonymous, which is a big deal for some people.

As far as making more money that is

sponsorship-related, we have four different levels of

sponsorships. We have $5,000, $2,500, $1,000 and $500.

And then of course individuals can participate for either

$25 -- that gets them the T-shirt. If they want to pay

$50, they get a T-shirt and a Stone Mountain All

Attractions Pass, which is actually worth I think $30. So

it's a pretty good deal.

Liz, if you'll go to the next slide.

And this is just sort of to show y'all what

basically we get for free and what may cost extra, just

depending on who you know.

Again, you know, our entertainment is volunteer.

This year we have Pounce, from Georgia State University,

mascot coming. We also have the Atlanta Hawks street team

coming. And we have Sasha The Diva, who is a local DJ on

KISS 104. All of them are donating their time.

The extras that may cost you money. Food and

water. We always try to make sure we have extra water for

the event. Stone Mountain does provide some water, but we

always try to have extra because people are hot, and

they're running, and so we want to respect that.

The door prizes and raffle prizes most often are

donated. Sometimes one of our board members will buy

things. He's a professional auctioneer, which is a

tremendous help. I can't even explain to y'all how much

help he is. And he can get a lot of wonderful things for

us by calling in favors.

Obviously the T-shirts we usually do have to pay

for. And the goodie bags, usually nothing is actually a

cost on that. Just, you know, you ask local people if

they'll donate things to you for the bags. And they're

usually happy -- you know, something branded that will get

them a little bit of extra attention.

And we also -- I didn't say this before, but we

also do have prizes for the top team and the top

individual. So that does make it kind of a little contest

amongst the people who are participating. And that is Walk

and Roll.

We should have next -- here we go -- the FODAC Golf

Classic. That is, of course, our golf tournament. That is

done at the Stone Mountain Golf Course. And this one,

instead of being aimed at more individuals and teams, this

is aimed really more at corporations because they love to

sponsor it. They love to get up a team to send out for

their company for the day.

We have a lot more available sponsorships for this

simply because of the way a golf tournament is structured.

And any of y'all who've done one will know what I mean.

And of course the most important is trying to get a

presenting sponsor. We used to be fortunate enough to have

Tucker Concrete put on the event for us. We barely had to

do anything. But unfortunately the economy got them down,

and they were forced to sell.

So we're trying to work out a deal this year with

Med Trade to, you know, get their people coming to the Med

Trade event to also come to our golf tournament.

But we also are able to make extra income beyond

the registration fee, which is 175 per individual; and it's

400, I think, for a team. I'll have to look at that. We

have player packages with -- if they want raffle prizes,

you know, they get tickets; they get do-overs -- I'm

forgetting what they're called. Sorry.

We also -- again, because of our wonderful board

member who's an auctioneer, we usually have a silent or a

live auction there, whatever he feels like doing. But this

does cost more initially.

Now, last year the Walk and Roll we grossed about

$16,000. The golf we did about $11,000. So still not bad.

Just a little bit more of an input into money to rent the

space at the golf -- mulligans -- thank you, Trish. It's a

mulligan.

And, Liz, if you can go to the next slide, please.

Now, as y'all can see, this is a lot more levels

because, again, obviously you want the presenting sponsor

and to get other people. But because of the way a golf

tournament is set up, you do have more opportunities. The

leader board sponsorship, the player gift sponsorship,

lunch reception, beverage cart, golf cart, all of those are

unique to the golf tournament as opposed to our Run, Walk,

and Roll or to our Breakfast with Santa.

This just gives people a chance to get their name

out there again. Obviously they get to have players in the

tournament for that commitment that they make to us. We've

just added these levels. These will be new for this year.

So I wish I could tell y'all how that's going to work out,

but fingers crossed on that.

Next slide, please.

Okay. And the last one we did, Breakfast With

Santa, that is -- for those of you familiar with FODAC, our

founders were Mr. and Mrs. Claus. So we do that to honor

them even though they are no longer affiliated. Annie

passed away, and Ed retired.

But it's really become a family tradition for those

who are familiar with FODAC. We always kind of look at it

as that's the beginning of our holiday season. Once that's

over, we can join in the fun.

And it's a really good opportunity for a couple of

reasons. One, it just puts everybody in the holiday

spirit. It's a great way to get sponsorships. And we have

a lot of people who will do toy drives for us. And because

we have a Santa room here on the premises in honor of Ed

and Annie, any toys that people want to allocate to the

Santa room go to the Santa room, and then anything that

they want allocated to the Breakfast With Santa will go to

that. So we have a two-fold reason to be able to get a lot

of toys.

And all the children who come here to get equipment

get a toy. And if they have a sibling with them, they

would get a toy as well, of course.

And so each child at Breakfast With Santa gets a

toy of their choice. And they get their picture with

Santa. So it's a good thing to be able to rush and get

that done and get your Christmas cards out, things like

that. And again, it's just a lot of fun.

If you'll do the next slide, please, Liz.

As y'all can see, just a little more limited on the

sponsorship levels. We just kind of try to do what we

think people can afford and what people are interested in.

We hardly ever get the Santa sponsorship, but there's

always this year.

And that is -- again, that's what drives -- as we

all know, anybody who works for a nonprofit, what drives us

is the donation and the kindness of the people who love

what we're doing.

Next slide.

And again, just to make it clear, because we are

very fortunate -- and most of it has nothing to do with me.

I've only been here four years. We have lots and lots of

wonderful people who've supported us for the 25 years that

FODAC has been in business and lots of wonderful board

members who make sure we get what we need to have our

nonprofit and our fundraisers succeed so that we can

continue giving out the equipment that is so crucial.

And I guess, if anybody has any questions, I'm

going to open the mic.

LIZ PERSAUD: Thank you, Christy. That was great

information. Very helpful. And FODAC is doing a wonderful

job across the country with the AT reuse and definitely a

leader when it comes to these annual events.

If anyone has any questions for Christy, feel free

to type them in the public-chat area. And otherwise I'm

going to go ahead and pass it on to Trish, who is going to

talk about The R.E.A.L. Project's JonJam.

TRISH REDMON: Thank you, Liz.

Today I'm going to talk about the newest of the AT

reuse programs in the state of Alabama, and that's The

R.E.A.L. Project in Dothan, Alabama.

It has an unusual history. It's only been open

18 months. And R.E.A.L. stands for Refurbished Equipment

Assisting Lives. And it's a nonprofit organization

affiliated with STAR, which is Alabama's AT resource, which

consists of I believe now seven programs scattered across

the state, all sponsored by different organizations.

The R.E.A.L. Project refurbishes and loans durable

medical equipment. And it's really remarkable in its

success and growth. It's served over 300 people in year

one, and it acquired more than 600 devices through

donations.

I want to give you a little background on how the

project started and what JonJam means to it.

In 2008 a young man named Jon Lee sustained a

spinal cord injury in his home doing something ordinary

just prior to beginning a new job, and he had no medical

coverage.

And his friend -- he's a musician himself, and so

his friends organized a concert event called JonJam to help

him out and to pay for his rehab. And this became an

annual event. And so, although this is only the second

year of the program operating, this is the fourth year for

JonJam.

And so with the proceeds from the concert and some

funding from STAR, Jon created The R.E.A.L. Project to help

others. And I just find this a remarkable story of someone

turning their own misfortune into a marvelous community

service.

And this is a picture I've borrowed from the local

newspaper of Jon at the Wiregrass Rehab Center in the space

that the rehab center has provided to refurbish durable

medical equipment.

You can go on, Liz.

I should say that we did this rather late. And so

Helen Baker, who's the director of the AT act program in

Alabama, would have been your speaker and would have shared

with you her wonderful experiences, because I understand

that she was one of the people at the most recent JonJam,

having a great time. So she can probably answer more

questions if you have them.

As I said, 2012 was the 4th annual event. They had

three live bands. They've added a chili cook-off and

tasting. And chili cook-offs, if any of you are Food

Network addicts, know that those are really big deals.

And so this was a real opportunity to bring more

people to the event and to raise money because those chili

cooks want to be in the competition.

This was a professionally judged competition where

they were required to cook on-site and provide tastes at a

specified time. I think they had to have it ready at

4 o'clock in the afternoon for the judges and 5 o'clock to

be sharing with the crowd.

They also have introduced a silent auction of

donated items. This is everything from arts and crafts to

tools. They have activities for kids. They have a cash

bar of soft drinks and beer. And they provide free hot

dogs to the people who attend. And this is a Saturday

afternoon/evening event.

So here's their poster for this year.

Okay. Planning the event. When I talked with Jon,

he emphasized to me that, although they have lots of

helpful people, a real key is a professional event planner.

And they do have one who coordinates this event for them

for a discounted fee.

They spend three to four months of weekly planning

meetings with a team of committed volunteers to plan all

the aspects of this. So like most successful events, it

takes a lot of time.

And while February struck me as a really odd time

to have this -- and Helen will attest that the weather is

not always great in mid-February -- Jon explained to me

that we know everybody in the southeast loves football, and

football is over by February; deer season is over; the next

hunting season hasn't started; and when it warms up,

everybody heads for Panama City, which we jokingly call the

redneck riviera in Florida. So they have a big concert,

and they've positioned themselves well to get good

attendance at this point.

The R.E.A.L. Project pays for the bands. The bands

also perform at discounted prices. They provide the audio,

and they purchase the supplies all at discounted rates.

But most of these things are not completely donated;

they're just sold to them at discount.

And so the events in addition to the music add

variety for family attendance. And that's the silent

auction, which Jon said has become very popular; the chili

cook-off; and the games for the kids.

Let's talk about what it costs to do this, because

they've been very successful with this. Even the bands

are -- they pick bands that they can afford, which are 2-

to $3,000 each, Jon says. And they have three bands.

The sound system he says is about $800 to have

professional sound setup for this big event. And then we

mentioned the event coordinator is hired for a discounted

fee.

Now, it takes about 70 volunteers working to pull

this event off. And they pay for the drinks, the foods,

and the supplies. So all in all, it takes about 8- to

$9,000 invested to stage this event.

And as we noted earlier, if you'll look in the

knowledge base, you'll see the rules for the chili cook-off

and the entry forms they used.

Okay. The fundraising. As Christy noted,

corporate sponsors are a real backbone of keeping a lot of

our nonprofit reuse programs working well. And that's the

case for JonJam.

They sell corporate sponsorships at rates varying

from $100 to $2,500 each. And this year they had about 40

corporate sponsors for JonJam.

The chili cook-off entry fee is $200, but it's

really a freebie in a way because they give the person who

enters ten admission tickets, which bumps up their

attendance, but for the $200 fee, they get ten tickets to

attend.

This year they had 14 entrants who prepared chili

on-site and served the attendees and got judged on part of

their chili.

Advanced admission is $20. If you don't buy a

ticket in advance, it's $25 at the gate.

All the items for the silent auction are donated.

And as we mentioned, they have a cash bar.

And Jon specifically mentioned that beer is very

expensive. So not much likelihood of someone spending

enough to get really inebriated at this event.

And this year they netted $21,000. Helen tells me

last year they made $27,000. So this has been a very

successful fundraiser for the program.

Any questions for Helen?

I've just covered that very briefly. But you can

go onto the website for JonJam and see more information.

"Did they sell antiacids for the chili?"

They probably needed to, Cathy. But I'm sure

everyone loved it.

There's a JonJam website you can see their poster

you saw in one of our slides. And if you'd like to see a

picture of Jon performing with his band, there's one on the

knowledge base. So if you click on that supplemental site

Liz showed you earlier, you'll see Jon Lee at the far left

in his wheelchair performing with the band.

And thank you, Helen, because this -- Helen tells

me this is now the second most successful AT reuse program

in the state, even though it's 18 months old, in terms of

its volume.

Thank you. And I'm going to turn this over to

Cathy Valdez from Project MEND in San Antonio.

CATHY VALDEZ: Hi, everybody. I hope you can hear

me.

Just waiting for my slides to pop up. There we go.

Go ahead to the next one, Liz, please.

Okay. Just a quick overview for me in terms of our

services. I just provided everybody a description of the

services we do provide.

The DME service, obviously we take in donations of

medical equipment, and then we refurbish it and repair it,

sanitize it, get it out to eligible clients.

Our assistive technology program is basically a

financial assistance program that we are able to help

clients with -- help them to pay for different types of

assistive technology that we do not carry in our regular

inventory.

Next slide, please.

The service fees that we have are a processing fee

of $20. That's when the client comes in, basically to

process their application and determine their eligibility.

A repair fee on any of the medical equipment items

that we actually distribute to a client. We do not repair

items that people just bring in to us that they have

purchased on their own. Usually any kind of a

manufacturer's warranty is pretty much void if we end up

touching it and they didn't take it to the manufacturer or

try to get it fixed first.

Then there's a delivery fee. We've got --

San Antonio is very, very spread out, and there's a large

loop that encircles the city. And so we use that kind of

as our measuring point. And so we've got a $25 delivery

fee that is inside loop 1604 and then a $50 delivering fee

that's outside loop 1604.

We do stay within the county when we deliver. So

we stay within the boundaries of Bexar County. It is not

to say that we do not deliver outside of Bexar County, but

usually when we're going out in that direction or outside

of Bexar County, people are not going to be able to afford

that $50 delivery fee, and usually that ends up being

waived. Once they are told about the $50 delivery fee,

they magically find a way to come and get it.

Next slide, please.

This is just a description of what those service

fees are for us. The processing fee is a one-time charge

within a 12-month period. A client comes to us on one

particular day. And beginning on that day that they get

there to see us, we determine them eligible and put them

into the program, if you will. And they are considered

eligible as an active client for a 12-month period from the

date they come in.

So if they come in within that 12-month period any

time and they need additional DME, which is very often the

case, they're not going to pay a secondary charge or a

third charge or whatever -- or excuse me -- fee. It's only

going to be a one-time fee when they come in the first time

within that 12-month period.

Description about the repair fee. And there's a

description, of course, of the delivery fee, just like I

had mentioned before.

Next slide, please.

We do charge battery fees for power chairs. These

are the typical batteries that we utilize. We do have a

very good relationship with a battery vendor in town that

delivers to us. And you can see the difference of the

prices. There's the retail, and there's the battery fee.

This is basically a poster that we put up in our

reception area so that clients can see, especially if

they're coming in for a power chair, what it is that

they're going to have to pay in terms of a battery fee

versus the retail price. It tends to make a difference to

the clients when they see that up in black and white.

Automatically also fees are all waived if the

client is unable to pay anything. So we automatically

don't advertise that because we do of course try to charge

the fees when we can get them, but they are waived if they

cannot afford them.

And Alma -- let me see. We've been charging the

fees now for about three years -- going on four, actually,

going on four.

Next slide, please.

And again, just a description of that. We

basically started charging fees, primarily the battery

fees, to get the client to take a lot more responsibility

and ownership for the chairs that they were getting.

Because we used to get them back -- we would give them out,

and then two weeks later they'd come back, and they'd just

completely be ruined. The tires were missing, upholstery

ripped, batteries completely dead because they wouldn't

keep them charged. You know, it's things like that. I'm

sure you guys probably have experienced the same types of

things.

So it really did make a big difference when we

started charging the battery fees. People really do take

an ownership and better responsibility and care for those

chairs when they're getting them in because they're

understanding -- at the time that they come in to talk to

our case managers, they get them set up to receive their

particular chair -- they completely understand, through

discussion with our case managers, that they're getting a

very expensive chair.

They get a good explanation about what's expected

of them in terms of being able to take care of that chair

and, you know, the importance of making sure that the

batteries are kept plugged in and that they're constantly

charged; otherwise, they're going to get stuck someplace.

So they get a good explanation of all these things.

We also did it, obviously, to bring in another type

of revenue stream for our agency. Typically we probably

get -- I don't have the exact total right now broken out

for battery fees. But for fees altogether, we probably get

between 15- to 20,000 a year. So that really helps us put

it -- we turn right around and put it all back into the

program.

And at the bottom it says "Battery fees that are

collected are used to purchase additional batteries." So

like I said, it all turns around, and we put it right back

into the program.

Next slide, please.

The process as far as how we collect them, just

really basic. When they call in or come in for services,

case management staff and intake staff automatically inform

the clients of all of the fees that are required,

especially if they're going to get a power chair, because

that's the most expensive.

It's a real one-on-one case basis when making the

determination as to whether a client's fee should be

waived. You know, they're behind closed doors in a private

office with a case manager, so the case manager is able to

determine when a client is really unable to pay a fee. So

that's a case-by-case basis.

They do collect the fees at the appointment time

because we do require our clients to have an appointment

since they are required to bring a prescription for the DME

that they are wanting or needing. And that information is

recorded on the payment form, which I attached later on in

the slides.

They can pay with cash, check, credit card or money

order or cashier's check. And we've had a little bit of

everything.

Since we started charging for fees, we have

probably had two checks, believe it or not, that were hot

checks that the clients were able to make good on. So

we're pretty proud of that.

We do provide them with a receipt for any of the

fees that they pay. And again, we make sure that they know

that fees are waived if they cannot pay.

Next slide, please.

This is the payment form. I don't know if you can

see it or not. It's pretty blurred, but I'd be glad to

send it to you if you want to see it.

It does have all the fees in the box at the bottom

listed. You know, there could be a delivery fee and a

processing fee, obviously a processing fee and a delivery

fee together, and even maybe a repair fee. All of those

things together depending upon what the client is going to

need. So the information is collected and processed, and

they do get a receipt from our accountant.

Next slide, please.

Oh, and that's it. I'd be glad to answer any

questions.

Sales tax? No. We do not collect sales tax.

Yes, we did have -- well, you know what? That's a

lie. We really didn't have resistance to the fees. I had

more heartburn over it, quite frankly, than anybody because

I really didn't want to charge anything because we really

hadn't charged anything for a long while.

So when we started charging fees, we came up with

the $20 amount, thinking that that was a fair amount. And

to my surprise, clients didn't have a problem with that at

all. For the most part, we get our $20 processing fee,

which is really nice.

What we have recently changed has been the $50

repair fee. We're finding that oftentimes clients have a

little bit of a problem in trying to pay that repair fee.

So we actually lowered it to 25, and it seems to be working

better. They can actually pay that.

Our determination as far as unable to pay, it's

just sitting down. It's really a case-by-case. The client

is sitting down and having a personal interview with our

case management staff. Case management staff basically

goes through a one- to two-page application, questionnaire,

if you will.

And we're just kind of going through there and

asking folks about their capabilities in terms of income,

what do they have, and their capability of paying, where

they are.

We also ask them do they need other resources; in

other words, referral to other resources. Like do they

need their water bill paid or rent paid. Things like that.

So we're able to determine whether or not they're going to

be able to pay that fee.

If the person automatically pulls out a $20 bill or

pulls out their checkbook and gives us a check for $20,

obviously they're not going to have a problem paying that

fee. So it's just on a one-on-one basis in terms of

determining whether or not they can pay that fee.

And, yes, we do require -- we are required by a

couple of our funding sources to check their income levels.

However, because a hundred percent of our clientele are

folks with disabilities, whether temporary or permanent --

doesn't matter to us -- because a hundred percent are

people with disabilities, we are usually able to get away

from having to collect any type of income. But they do

follow then the income guidelines of -- that are the HUD

income poverty guidelines. And that's usually what we use.

Let's see here. Yes, as far as the power chair,

there's a $20 application fee. Then they're also going to

pay the cost of the two batteries for their size of the

chair as long as they've got the script. And then there's

a delivery fee if they want that chair delivered. So

there's going to be a cost involved.

Oh, you want me to read the question, Liz. Okay.

From Bluegrass. Let's see: "Clarification,

please. For the $20 application fee, they can go home with

a power chair if they have the script. There are no other

fees or costs per item; correct?"

And that's what I was saying. Again, there's going

to be a delivery fee, a processing fee, and then the cost

of the batteries.

Another question from Shannon: "Do the revenues

cover the cost of administration and overhead cost for the

reuse program?"

No, they do not. No, they do not.

Thanks everybody.

LIZ PERSAUD: Great job, Cathy. And lots of great

questions. I really appreciate all the interaction. And,

Cathy, I wanted to ask you a question.

The form that you had displayed earlier, is that

something that we can include in the knowledge base so all

the folks on here today can access that? Hopefully that's

okay and that you could send that to either me or Trish,

and that would great.

Cathy says, "Of course." So that's definitely very

helpful.

So again -- and we've got another question. It

looks like Christina had a question. And I'll release the

mic.

Okay. Well, maybe while Christina is getting the

question in the chat box, I'm going to go ahead and pass

this on to Lindsey Bean-Kampwerth, who is with Paraquad in

St. Louis, Missouri. She's the AT reuse and repair manager

there, and she is also a consultant with the Pass It On

Center, and she'll be talking about their fee-based revenue

at Paraquad.

So, Lindsey, take it away.

LINDSEY BEAN-KAMPWERTH: Thanks, Liz.

Just real quick, can y'all hear me okay? I see my

blue bar go -- okay. Perfect.

So like Liz said, I'm Lindsey Bean-Kampwerth. I've

been with our reuse program for about four years, part of

it as a student. And I will be talking about our fees and

our funding.

So if you can click to the next slide.

So just a little bit of background. Paraquad is an

independent living center. So we do have our four core

services, just like every other independent living center

has to provide, but we do go a little above and beyond, and

we have about 37 different programs. So the repair

program, the reuse program, and we also have an accessible

gym is all under our AT center.

And so being an independent living center, we have

to have 51 percent of our board and staff have a

disability. So we want people with disabilities driving

our services.

And part of that is also we have the independent

living philosophy, which is taking ownership and

responsibility for their own needs. And this includes the

equipment.

So this is kind of the background where it came

into us deciding to just donate equipment to everyone or

actually providing fees for the equipment. It's kind of --

I heard it earlier. It's taking ownership and

responsibility for that equipment so they're taking care of

it and not coming back in two weeks and asking for the same

equipment. And all that kind of became all-important when

it came down to our sustainability.

So you can click to the next slide, Liz.

So one of the services that we offer is cleaning

equipment. So I have the different prices there for manual

and power wheelchairs. That's typically what we're asked

to clean.

And the time on there is how much time we will have

their actual equipment so that they can plan for the day.

We do provide loaners. And it's just your bronze level is

your more basic, and your gold level is going to be that

really huge amount of detail and spending the most amount

of time on it.

I would say probably once a month at least we get

someone in here wanting their wheelchair cleaned and pay

for the services like that. It's not a hugely popular

idea.

The gold for a manual wheelchair is $75, the silver

cleaning is $50, and the bronze is $25. That's for a

manual chair. And then for a power wheelchair, the bronze

is $50, the silver is $75, and the gold is $100. So that's

one thing.

You can click to the next slide.

Another thing we do is service calls. So we have

three levels of service calls. And this you'll see ties

into our repair service. $75 we'll be there within

24 hours, so it's kind of like what we call our emergency

service call; $50 for within that week; and then we have a

free service call that we say is "when we're in your area."

So we serve about a 50-mile service radius. And we

divided those ZIP codes into five different areas. So each

area has a different day. And so when we're in your area,

so when we're going out for other calls, we will go out

there for free. And usually, at the most, it takes about

three weeks. But usually it's more like two weeks.

You can click the next slide.

In regards to the reutilized equipment, all powered

mobility gets new batteries with a one-year service or

warranty on them. Everything that is going out that's

reused is cleaned and sanitized.

And then everything is also evaluated by a repair

technician. So making sure that it's safe; making sure

that all the pieces and parts are the same manufacturer in

line; that the equipment is still doing its main purpose.

And if anything needs a replace on it, we'll

replace it and making sure that it's used correctly.

So you can click the next slide.

Because we are a 501(c)3, we do accept donations,

and we can give out a tax donation letter. So people are

offered that they can either bring the equipment here and

drop it off -- their donated equipment, and then we have

them fill out a form, and then we mail them their tax

donation letter. Or we will pick it up for a $10 donation,

which we didn't do in the past.

But when gas prices were going through the roof,

and we have a big service van, and we were going in that

50-mile radius, we needed to implement something because it

was a lot of time for our driver being out there and then

also gas to go out there and pick up equipment.

And so far some people are happy to pay it, and

other people say, "I'm giving you this brand-new

wheelchair. No thanks." But for the most part, we're

willing to waive it, too, if the person just can't do that.

Or we have people who say, "Oh," and they end up donating

more money to us, which is great. But that's how we handle

our donations.

And so Cathy asked, Does our driver collect the

$10? And yes. Our donations -- Paraquad has a

transportation department. And so they've actually been

helping us pick up our donations because we were actually

having our repair tech, at one point, going out and doing

all the pickups. And we need him here doing repairs.

So, yep, they've been collecting the $10 for us and

then come back and give it to us, and then that's when we

give -- we see what they actually donated, and then we send

them their tax donation letter.

And there's another question from Christy that

says, Do you have a HUBSCRUB, and how do you clean the

equipment for the cleaning fees?

We do have a HUBSCRUB. And if you don't know what

it is, it's like a big dishwasher for durable medical

equipment. That's what I like to call it. So you can fit

a manual chair in there. You can fit a commode. You can

fit a couple of canes and walkers in there. You can't put

anything electric in there, obviously.

And the HUBSCRUB does come into play with cleaning

the equipment, but it's kind of -- usually the power chairs

can't go in there. So they need more of that manual labor

of cleaning the equipment.

The manual chairs can go in there. But then also

there's another level of manually what the employee is

doing. So that bronze level might be going through the

HUBSCRUB and then kind of a wipe-down on the chair.

As to the bronze and the gold on a manual chair,

you're doing a lot more. It might involve taking the

casters off and getting those lovely hair balls out of

there, if you guys have seen those; oiling up some of the

bearings, making sure everything is lubricated well.

So the HUBSCRUB is definitely part of it. Just on

the electric wheelchairs, like I said, you just can't put

them in there. So everything's in our tile room, and we

clean it by hand.

So if you guys have any more questions, feel free

to type them on in.

But I think, Liz, you can click to the next slide.

So I know this slide is very little, but this

information is on the knowledge base on Pass It On Center's

website. But it is our equipment pricing sheet for our

reuse devices.

So we have -- when the program basically was

starting, around there, they did a lot of research on

what's the average market value of a lot of this equipment.

So we have a column listing all the equipment. So

we have canes; crutches; quad canes; shower chairs; tub

transfer benches; commodes; elevated toilet seats; toilet

safety frames; grab rails; walkers -- standard and

specialized; over-the-bed tables; standard manual chairs;

reachers; transfer boards; bed rails; dressing sticks or

shoe horns; cushions; specialized rolling shower chairs

with either the big wheels or the small wheels on it to

roll into a shower.

We have patient lifts, manual and electric; we do

hospital beds, so full electric, semielectric, manual;

cushions.

And then we have specialized manual chairs, so the

lightweights or the heavy duties. We do standing frames,

power wheelchairs and scooters.

And then all the consumer prices are at least

50 percent, if not lower, than what the market value is.

And there's such a wide range for things. So that's why

the market value is just kind of the average of it.

And like I said, that form's on the knowledge base

if you want to look into more depth on any of that.

So if you click to the next slide, it will explain

a little bit.

We work with people on the prices of things. We

don't want to prevent anyone from getting equipment because

of the price. So we have made exceptions for special

situations.

We have a whole transition department here at

Paraquad. And so sometimes they're transitioning a

homeless person into their first apartment. So typically

that's something that we know our staff is working with

them on and that they don't have the money to pay for some

of the equipment. So that's one example of a special

situation.

And when I say we work on the prices with people,

if anything is over $100, we usually like $75 down that day

if they can do that, and then we work out a payment plan

with them. So it's what they can do. We work with them.

If it's $5 a month, it's $5 a month. But as long as

they're showing that commitment to paying that, that's all

that we ask for.

The other thing is we're not sending anyone to

collection or anything like that. Yes, they may get a

friendly reminder in the mail if they missed a payment.

But like I said, we're not going to send anyone to

collection or anything like that.

And for the most part, people don't mind it. They

work with us. And like I said, I think it's really them

keeping care and taking pride in the equipment that they're

getting from us because we definitely have high standards

for our equipment, so we want them to use it and have it

last a while for them too.

So you can go to the next slide.

So we have a question from Kathy that says: "If a

person has a payment plan, do you hold the equipment until

the full cost is paid?"

No. So that would be like them coming in that day

to pick it up, and they pay $20 or their 75 or whatever,

and we make a payment plan. They take their equipment with

them that day.

So there has been plenty of situations where we

never get any money after that. And so that's kind of

where we implemented the $75. But like I said, we're here

to help people live independently and safely. So we kind

of know that's going to happen, and that's just part of it.

But by no means do we want to hold the equipment here.

They obviously need it.

So sustainability was a big thing for us. We had

one of the rehab services administration grants. And so it

was how are we going to keep our program going? The

charging for the reuse device was one thing, but another

part of it is that we created a fee-for-service wheelchair

repair program.

So we have two repair technicians on staff, one

full-time and one part-time. The repair techs will

evaluate anyone's equipment for free, so the evals are

free. So if they eval it and get a quote on a price and

they don't want to do it, they don't have to.

And then we can bill insurance for the repairs if

they go through it. So we have Illinois and Missouri,

Medicaid and Medicare. And we have been working on getting

some more insurance contracts.

The one thing about us is that we are unique in

that because we're just doing strictly repairs. We don't

do any new equipment. So typically a vendor will do the

new equipment and then also do the service.

So getting insurance contracts has been a little

bit of a challenge, but I think the longer we're around and

the more we're doing and we grow every year, that will get

easier.

So that's definitely been one thing that helps

support our program. And that helped in a little bit, when

I was talking about with donations, kind of working

everything out with -- having a repair tech kind of -- we

need him there now. We have people's equipment here. That

equipment is the equipment that needs to get repaired

first. And we don't need him out picking up donations. So

the transportation helping us has been a great help.

Go ahead and go to the next one.

And so just a little bit in general about our

funding. I think this is my last slide. We do the fee for

service. We have gotten grants. So in the past, we had

started the program in 2005 with a small private grant and

then in 2006 got a large federal grant from the RSA.

Currently we do get some money from our Missouri AT

Council to kind of serve -- we're on the east side of

Missouri. Donations is another part. And then we're also

a United Way member, so we have gotten some money from them

in general for all of Paraquad. But then also in the past

they have given us money specifically to buy parts to

repair reuse equipment.

And I think the next slide is my contact

information.

Yep. So there's my e-mail. It's

lbean@paraquad.org. And if you have any questions --

there's one: "How much do you gross per year on average

with each fee-for-service program?"

I do not have that number off the top of my head.

I'd have to look. I know last year we grew about

15 percent than the year before. And so far luckily, knock

on wood, we've always made more money than our expenses

every year. So we hope to keep growing. But, Helen, I can

look into that and get you some exact better figures.

Is there any other questions for me? All right.

I'm going to release the mic.

LIZ PERSAUD: Great job, Lindsey.

It looks like we do have another question from

Kathy. And it says: "Do local DME vendors refer consumers

to you for the repair service?"

And Cathy Valdez, Project MEND, said yes.

And, Lindsey, do you want to answer that question

as well? I'll release the mic for you.

LINDSEY BEAN-KAMPWERTH: So we have some vendors

that we collaborate with. We have one vendor that he

doesn't have his own service department, so we do his

repairs. We have some other vendors that don't have --

that cover -- they're much larger, so they cover large

amounts of area. So we're their -- they refer their more

local St. Louis area repairs to us.

Now, vendors that have their own service

department, typically not. A lot of it has been word of

mouth. Getting out there, a lot of our participants really

like it because they can come in the building for something

else that they're doing, if they're going to a support

group or meeting with their independent living specialist

or whatever, and get their chair serviced while they're

here.

So it's just another option. We promote options,

choice, consumer choice and all that. And we're just

another option for them.

LIZ PERSAUD: Great job. Thanks again, Lindsey. I

really appreciate it.

If there are any more questions, feel free to take

a few seconds to type in your questions in the comment box.

Great, great job to all the speakers. I want to

thank everyone who was able to join us today. Again, we

know that your time is precious and that y'all have busy

schedules ahead of you, so we do appreciate the time.

We hope that this webinar was truly helpful for

you. And if you have any questions, feel free to get in

touch with us at the Pass It On Center. I posted the

information here for Carolyn, myself, and Trish Redmon.

All of our e-mail addresses are our first names

@passitoncenter.org. So know that you can get in touch

with us at any time.

If any of you have a few moments, it's very helpful

if you could just take a few moments to fill out the survey

at the end. Here's the link here for SurveyMonkey. And

I'll go ahead and put that in the chat-box, as well, too.

So feel free to fill out a survey. Again, we

listen to all of your comments and questions, your

suggestions for next webinar topics.

So again, we'll be in here for just a few more

moments. Feel free to ask questions. And we appreciate

your time, and we'll see y'all next time.

Thank you so much. Bye-bye.